General Terms and Conditions
1. General provisions
Please read these General Terms and Conditions carefully before purchasing goods on the website www.zoggs.com. By purchasing goods from this website, you automatically consent to these General Terms and Conditions.
2. Order process and conclusion of this contract
2.1. We deliver orders within the United Kingdom. The order process via our online shop consists of several steps. First, you select the desired goods. Second, you must provide your customer data, including the billing address and delivery address (if different). Third, you must select the payment method. At the end, you can check all the information provided (e.g. name, address, payment method, ordered goods) and correct that information if necessary before placing your order with us by clicking on "Buy now" and thus confirming it. With this confirmation, you agree to our Privacy Policy.
2.2. By placing your order, you made a binding offer towards us to conclude a contract with you. The following automatic order confirmation documents that we have received your order but is not yet an acceptance of your order. Acceptance of your order will occur with a separate delivery confirmation email or delivery of the ordered goods. A sales contract is confirmed when the delivery confirmation email or the shipment is sent. Along with the delivery confirmation, we will send you all order details as well as payment and customer service information. Please note, that partial shipments are also possible. In such a case, the sales contract is valid for the goods confirmed within the delivery confirmation only. You will be informed in a separate message of future delivery of the missing goods.
2.3. If, for any reason, we are unable to fulfil your order, we shall notify you by e-mail.
2.4. You must guarantee that all the information you provided to HEAD Watersports S.p.A. in your enquiry or in your order is correct and complete. HEAD Watersports S.p.A. shall not be obligated to accept orders but shall have the right, at any time and without giving reasons, to examine orders in advance and to reject them.
2.5. We ask for your understanding, that the sale and delivery of goods can only be carried out in household quantities.
3. My account
3.1. On the condition that you provide all required data during the order process, you may place orders with us without setting up a personal user account. However, you also have the possibility to set up your personal user account with a password. This means that your personal data will be saved and you need not enter your information again when placing a new order with us. You also have access to the "My account" section which provides a comprehensive overview of your profile, orders which have not yet been delivered, past orders as well as delivery and payment details. Please click here if you do not currently have an account and would like to find out how to set one up.
3.2. If you set up and use an account on our website, you shall be responsible for protecting your account and your password and for restricting access to your computer. Furthermore, you declare that you agree – to the legally permissible extent – to be liable for all activities which are performed through your account and/or with your password. You must take all required measures to ensure that your password is kept confidential and stored in a safe place and you should notify us immediately if you have reason to believe that a third party has gained access to your password or that your account is being used without prior authorisation or that such unauthorised use is likely.
4. Tracking your order
You can track your order using the tracking number provided in the delivery confirmation e-mail. You may access the website of our courier services provider which contains up-to-date information on your order and the delivery.
5. Prices, Discount Codes & Shipping charges
5.1. All prices include all taxes, including sales tax and fees, where these are not separately indicated.
5.2. HEAD Watersports S.p.A. calculates delivery and shipping charges separately for each delivery address. Charges to be paid by you for delivering your order will be shown to you before we ask you to confirm you order.
5.3. In case of deliveries to countries which are not part of the European Economic Area, all relevant import and export expenses as well as all possible charges and fees must be borne by you.
5.4. Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
5.5. Discount code may be out of date. Check the email in which you received the code to confirm expiry date.
5.6. The discount code MUST be typed in capital letters and without any spaces.
5.7. Make sure you are not trying to apply more than one discount code per order. Discount codes cannot be combined to use in one order.
5.8. Some discount codes may not apply to sale items. Check the terms of your discount code in the original email you received.
5.9. Most of our codes are single use, so if you have used the code before then you may be unable to use it again.
5.10. If your code is a delivery discount, then make sure you have selected the relevant delivery option. If you are still experiencing problems then email webshop@zoggs.com.
6. Delivery conditions
6.1. On our website, you will find information on the availability and delivery time of products which are sold by www.zoggs.com (e.g. on the respective product detail page). We would like to point out that all information on product availability are only estimates and approximated values. If during the order processing, HEAD Watersports S.p.A. notices that the products ordered by you are not available, you will be informed about this in a separate e-mail. Your legal rights shall not be affected by this.
6.2. You shall bear all costs resulting from unsuccessful delivery if it is impossible to deliver the goods to you because they are too big for your house or flat entrance door or for the staircase, or because you were not available at your provided delivery address, even though you had been informed about the time of delivery in good time.
7. Transfer of risks
In case of contracts under which we deliver goods to you, the risks relating to loss or damage to the goods shall always be transferred to you once you or a third party appointed by you who is not the haulage contractor have taken possession of the goods. Irrespective of your rights vis-à-vis the haulage contractor, once the goods are handed over to the haulage contractor the risk shall be transferred to you if the haulage contractor was commissioned by you to transport the goods and this option was not offered by us.
8. Payment conditions
8.1. Ordered products must be paid for in full before such orders will be delivered to you. We accept the following payment methods:
- Visa Credit Card
- Master Card Credit Card
- PayPal®
8.2. If, for any reason, the amount payable for your order cannot be collected, your order will be cancelled.
9. Revocation of orders and return information
9.1. Right of revocation
9.1.1. You have the right to revoke the contract without explanation within fourteen days. The revocation period is two weeks. You have the right, without giving reasons, to revoke the contract within fourteen (14) days from the day when you or a third party appointed by you who is not the haulage contractor took possession of the goods.
9.1.2. To execute your right of revocation, you must inform us HEAD Watersports S.p.A., attention of “Zoggs Customer Service", Watchmoor Park, Building 3 Floor 1. Suites 117: 119, Camberley GU15 3YL, United Kingdom, e-mail to: cs@zoggs.com in due time of your intention to revoke this contract. For this purpose, you may use the revocation form template which is available on our website; however, this is not mandatory.
9.1.3. Sending notification of exercising the right of revocation before the cancellation period ends is sufficient for the compliance with the cancellation period.
9.2. Consequences of revocation
9.2.1. The contract is revoked, we will reimburse to you all payments for the purchased goods which you have returned (including regular delivery costs, but excluding higher delivery costs resulting from choosing a special delivery form). Such reimbursement shall occur immediately or, subject to the situations mentioned below, within fourteen (14) days at the latest from the day we receive your notification of revocation. For this refund, we will use the same means of payment which you used for the original transaction, unless we expressly agree upon something else with you. We will under no circumstances charge any fees to you for such reimbursement. We have the right to deny a refund until you have returned the goods to us or until you provided us with evidence that you have sent the goods back, whichever is earlier.
9.2.2. The goods must be returned at the latest fourteen days from the day on which the contract has been revoked. The term is deemed complied with if you ship the goods before the end of the term of fourteen (14) days.
9.2.3. The direct cost of returning the goods shall be borne by you. However, if you want to return the goods free of charge, please contact our customer service at contact@ mares.com; they will provide you with a prepaid return label from our courier services provider which is absolutely required to return goods free of charge. Please put the article(s) into a box, attach the prepaid return label so that it is clearly visible on the upper side of the box and post the package at the nearest office of our courier services provider.
9.2.4. You shall be responsible for handling the goods with due care and shall be liable for damage caused by you. We reserve the right to claim damages for returned goods which were used or damaged in any other way by you. You will be required to compensate a loss in value if this loss in value can be traced back to a use by you which was not necessary for checking the quality, features or functionality of the goods. We expressly reserve the right to deduct all damages/losses in value from amounts which we must reimburse to you (set-off).
9.2.5. Our online shop does not offer the possibility to directly exchange ordered goods. If you do not wish to keep your goods, please send a notification of revocation as well as the goods back to us according to our return information and simply place a new order to receive the selected goods in another size or colour.
9.3. Exclusion of the right of revocation
The right of revocation does not apply to contracts regarding
- the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period;
- the supply of goods made to the consumer’s specifications or clearly personalised;
- the supply of goods which are liable to deteriorate or expire rapidly;
- the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
- the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
- the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader;
- the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
- the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.
10. Customer service
If you have any questions, comments or complaints relating to your ordered goods, please contact us at HEAD Watersports S.p.A., Zoggs Customer Service, Watchmoor Park, Building 3 Floor 1. Suites 117: 119, Camberley GU15 3YL, e-mail to: cs@zoggs.com
11. Warranty and liability
11.1 When ordering goods from this website, please note the general information and the special information for the respective product (in particular, but not limited to information on features, selection, maintenance and use of products as well as security of products) displayed on our website as well as the instructions contained in our manuals.
11.1.a Ecolast+ Lifetime Guarantee covers the fabric and deterioration to this. We will replace suits for a like to like value if the guarantee is claimed via our customer service team. Refunds cannot be offered but we can offer a voucher code to be used at Zoggs.com if the suit you want is not available.
11.2 Our liability applies explicitly to the obligations and liabilities described within this document as long as not otherwise dictated by law.
11.3 The warranty follows legal provisions. Complaints based on legal warranty claims may be asserted on presentation of proof of purchase with the customer service mentioned above by telephone or email.
11.4 The legal warranty applies on complaints, which occur within the legal warranty period. For goods, this period is one year and begins with the date when the goods are received. If the goods are are outside of the one year warranty period Head Watersports S.p.A has the right to cancel the claim and has the discretion to consider if a replacement or voucher code will be supplied for use on Zoggs.com.
11.5 For products which have been proven to fail under a warranty case, the product will be considered to be replaced free of charge by HEAD Watersports S.p.A.
11.6 If the product in question is no longer available, HEAD Watersports S.p.A. has the right to replace it with a product of similar value.
11.7 Exclusions – this warranty does not cover damage, deterioration, discoloration, shrinkage, or other issues resulting from misuse , improper care, or failure to follow the product's washing, cleaning, storage, or other care instructions. Any damage caused by sharp objects, adjustments as well as normal wear and tear are not covered by the warranty.
11.8 No warranty is applicable if:
- The product has been changed or repaired by a person other than HEAD Watersports S.p.A. or a HEAD Watersports S.p.A. representative
- The product has been repaired with unauthorised replacement parts
- The serial number on the product has been removed, altered or made illegible
As long as we are not obliged by mandatory law, we decline all liability for damages or secondary damages caused by use of the product, regardless if a claim is based on the sales contract, within a legal warranty claim or if such a claim for damage with exception to the product itself, has led to loss with regards to the use of the product or another valuable asset or loss of profit.
11.9 Products not bought from www.zoggs.com
Please contact the place of purchase directly, as the seller will be able to arrange a replacement or refund under their own faulty item policy.
The companies who stock our products advise us of any refunds or replacements they have issued and these details are then logged with our production team, as we take the safety of swimmers extremely seriously and expect the highest quality and durability of our products.
12. Data protection
In this context, please also note the privacy policy available on our website.
13. Applicable law/place of jurisdiction
Unless otherwise mandatorily required by law, these General Terms of Business are subject to the law of the country to which we deliver pursuant to point 2.1, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG) and excluding the conflict-of-law rules.
14. Our participation with the European Recycling Platform (ERP)
At Zoggs we are very committed to being sustainable and continue to improve our business to limit our exposure on the environment. We are now part of the European Recycling Platform (ERP). They help us to keep you, our consumers informed about how you can manage waste packaging ethically and responsibly. By using the relevant areas below you can find all the relevant guides on how to improve your role in reusing, recovering & recycling packaging waste.
14.1 Where you can recycle packaging?
Recycling Locator | Recycle Now
14.2 Understand what the recycling symbols on our packaging mean?
Understanding recycling symbols | Recycle Now
14.3 How to get copies of the waste strategy guidelines.
Waste Management Plan for England.pdf (defra.gov.uk)
https://www.gov.scot/policies/managing-waste/
15. Competitons
The Promoter
15.1 For the purposes of these Terms and Conditions, "The Promoter" refers to Zoggs UK whose Instagram handle is @Zoggsuk. The "Prize" refers to products specified on competition page.
Competition
15.2 By entering the competition you agree to be bound by these terms and conditions. All entries must be received by 9am on date specified on the social media post.
15.3 One (1) winner in Great Britain (excluding Northern Ireland) will be selected at random by The Promoter on the date specified on social media post and the winner will be notified on or after this date by @zoggsuk
15.4 The Promotors competitions with entry via Instagram and/or Facebook are open only to residents of Great Britain (excluding Northern Ireland).
15.5 One (1) winner will be chosen at random from all entrants and across all platforms.
15.6 No purchase necessary. Winners will not be required to pay to enter the competition.
15.7 Entrants must be over 18 years old on the date of their entry.
15.8 Employees of The Promoter are not eligible to enter.
15.9 Instagram or Facebook are not in any way affiliated or involved in the competition.
How to Enter
15.10 Each entrant shall enter the competition via Instagram by:
- Following @zoggsuk and* other brand if specified in competition social media post
- Tagging another Instagram user in the comments of the specified post by @zoggsuk
- Like the social media post
The Prize
15.11 The Prize will be awarded to a randomly selected winner who has entered on Instagram, using a random number generator.
15.12 The Promoter will not be held liable if the named prize becomes unavailable or cannot be fulfilled.
15.13 The Promoter will not be held liable for any failure of receipt of entries.
15.14 The Promoter takes no responsibility for any entries which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.
15.15 Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, the promoter reserves the right to substitute that prize for a prize of equal or higher value.
15.16 The name, address, email address and phone number of the winner must be provided to The Promoter if requested and will be shared to enable fulfilment of the Prize.
15.17 The winner’s name and social media username may be posted on the social media profiles of The Promotor after the winner has been selected.
Liability
15.18 To the extent permitted by applicable law, The Promoter’s liability under or in connection with the competition or these terms and conditions shall be limited to the cost price of the Prize in question.
15.19 To the extent permitted by applicable law, The Promoter shall not be liable under or in connection with these terms and conditions, the competition or any Prize for any indirect, special or consequential cost, expense, loss or damage suffered by a participant even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the participant and the promoter and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.
15.20 In the event of unforeseen circumstances beyond The Promoter’s reasonable control, the promoter reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.
15.21 The Promoter's decision is final. No correspondence will be entered into.
16. Make a Splash with Zoggs and Alton Towers Resort - Competition T&C's
Entry
16.1. This Competition is open to residents of the United Kingdom (England, Scotland, Northern Ireland and Wales) aged 18 or over on the date of entry. Employees of the Promoter (see the end of these terms and conditions for details), their immediate families and anyone else professionally with the Competition are ineligible to enter. Any such entries will be invalid. Entry to this Competition signifies acceptance of these terms and conditions.
16.2. The Competition will be open from 02/03/26 9:00 until 22/03/26 9:00. Any entries received before or after these times will be Discounted.
16.3. To enter the Competition, you must submit your entry by completing the ‘Make a Splash with Zoggs and Alton Towers’ competition form hosted on https://www.zoggs.com/en_GB/alton-towers-competition There is no charge for entry. Entrants may enter the competition once only. One winner will be selected for the prize.
The Prize
16.4. The winner will receive:
· A one night stay at Alton Towers Resort for two adults and two children 0-17 years.
· Four tickets to Alton Towers Waterpark for two adults and two children 0-17 years.
· Two Zoggs Fleece-lined Jumpsuits
· Two Zoggs Poncho Hooded Towels
· Two Zoggs Antislip Socks (two pairs)
· Two Zoggs Poncho Hooded Towels
· Two Zoggs Comy Swimsure™ Nappies
Hotel Stay and Waterpark visitation dates are subject to availability.
Hotel and Waterpark stay must be redeemed by 1st November 2026.
The prize excludes any associated costs and expenses which may be incurred in taking up the prize. If not available, an alternative day/venue/product(s) will be suggested.
16.5. The winner of the Competition will be randomly selected on 22/03/26 by 17:00.
16.6. The Promoter will make all reasonable efforts to contact the winner via email within 30 days of the draw. The winner will have 1 week to claim their prize. Failure to respond to the email may result in forfeiture of the prize. If the selected winner cannot be contacted or does not respond as specified within 30 days, then the Promoter reserves the right to select another winner (and that winner will have to respond to the email from the Promoter within 30 days and thereafter until another winner is found. The Promoter does not accept any responsibility if a winner is not able to take up the prize.
16.7. The Promoter will not accept responsibility for entries that are lost in transit, regardless of cause, including, for example as a result of computer or network Failure.
16.8. In the event that a winner does not, or is unable to, comply with and meet these terms and conditions the Promoter shall be entitled at its discretion to disqualify the winner without any further liability to that winner. The Promoter may also, in appropriate circumstances, and at its sole discretion, reject, edit, remove or disable access to entries that it in its reasonable discretion considers to be in breach of applicable law.
16.9. There is no cash equivalent or alternative for the prize and the prize is non-transferable, non-exchangeable and cannot be resold. However, the Promoter reserves the right to change the prize due to circumstances beyond its control or to offer an alternative prize of similar value.
16.10. In the event that the prize is being provided by a third party, entrants agree that they shall be bound by any rules and terms provided by that third party and acknowledge that if they are a winner, they may be required to sign further documentation, provided by that third party, in order to be able to claim their Prize.
Publicity and Personal Information
16.11. The personal information supplied by entrants when entering our Competitions will be used by us in accordance with our Privacy Policy. You should always read our Privacy Policy in addition to these Competition Terms and Conditions. All entrants may have their details removed from our database by contacting us or via the unsubscribe messages in emails sent by us. If details are removed prior to the conclusion of the Competition and/or award of prize(s), entrants will forfeit their right to claim any prizes.
16.12. If you are required to submit a third party’s personal information to enter or participate in a Competition, you must ensure that the person whose details you submit has given their consent for you to provide us with their details.
16.13. It is a condition of entry to all our Competitions that we have the right to publish and/or broadcast the first name, hometown, character, likeness and voices of Competition entrants and winners.
16.14. Entrants, particularly prize winners, may be required to participate in photo, recording, video and/or filming session(s). You agree that we shall have the right to use all the resulting publicity materials in any media and in any manner we see fit, unless you advise us at the time of entering the Competition that you wish to retain your anonymity. This includes providing these materials to our third party prize providers for the purposes of promoting their association with the Competition and awarding the relevant prizes.
16.15. No fees shall be payable to any entrant in relation to the use of publicity materials.
General Terms
16.16. The Promoter is not responsible for network, telephone, email, or communication failures of any kind or for entries that are incomplete, incorrect, inaudible, incomprehensible, or not received. Such entries will be void. The Promoter can make no guarantee of network or email access to the competition.
16.17. The Promoter reserves the right to verify the eligibility of entrants and check their identity. The Promoter reserves the sole discretion to withhold delivery of the prize until such proof of eligibility and identity has been confirmed or to disqualify the entrant from the Competition.
16.18. The Promoter may refuse to award a prize, or seek its recovery, in the event of non-entitlement under these terms or an entrant's breach of these terms, fraud or Dishonesty.
16.19. By entering the Competition, each entrant grants the Promoter a world-wide, perpetual, irrevocable, non-exclusive, transferable, royalty free and sub-licensable right and licence to use reproduce, modify, adapt, publish or display (in whole or in part) any intellectual property contained in the content of their entry, without royalty, payment or other compensation. Each entrant agrees not to assert any moral rights in relation to such use and warrants that they have full authority to grant such rights.
16.20. In the event of any fault, mistake, misunderstanding or dispute concerning the operation of any part of the Competition or the operation of the network or phone system, the decision of the Promoter shall be final.
16.21. The Promoter will not accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the competition or as a result of accepting or receiving the prize. Nothing shall exclude the Promoter’s liability for death or personal injury as a result of its negligence.
16.22. Entrants are advised to print and keep safe these terms and conditions.
16.23. The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so with no liability to any entrants or third parties.
Contact Details and Further Information
The promoter of this Competition is: Head UK Limited, 2 Beezon Rd, Kendal, LA9 6BW.
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and the parties submit to the non-exclusive jurisdiction of the courts.
Updated: 16/02/2026