If you haven't received a dispatch email yet (don't forget to check those junk folders) then your order is still in our safe hands. If you have, then it should be on its on its way!
Our standard delivery option usually takes 2-3 working days from the order being placed, but can take up to 5 working days during busy times. If your order has not arrived within 5 working days then get in touch with us by emailing email@example.com with your order details.
Alternatively, if you have received a Hermes tracking number you can track the progress of your order by heading over to the Hermes website and entering your details.
If you believe a part of your order is missing, first please check the following:
• ‘My Orders’ section in your Zoggs Account – this will show all recent purchases. (Please note that your order may not show up if this is your first purchase).
• Your order confirmation email – this will show the contents of your recent order.
• The delivery note in your parcel – if there is an item missing off your delivery note then there may have been a shortage of stock. If this is the case then please drop us an email at firstname.lastname@example.org and one of our team will be happy to help.
We are very sorry that we have sent you an item you didn’t order. If you have received an item that doesn’t match your order confirmation or delivery note, then please contact us at email@example.com. Our customer service team will get this sorted for you ASAP.
We’re sorry to hear that there’s a problem with your Zoggs product. So that we can get this fixed for you, please get in contact with us at firstname.lastname@example.org and a member of our team will get back to you shortly.
To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will unfortunately be unable to cancel it. Please use the Returns Form and Freepost Returns Label included to return any unwanted items.
We know you need your order fast! That’s why we begin processing your order moments after payment. Unfortunately, this means once you've placed your order it is not possible to make any additions. You’ll need to place another order.
Oh no, we’re sorry to hear that. Unfortunately, at times the site might not allow items to be added to your basket for a couple of reasons:
No stock – If a particular style or size is out of stock you will be unable to add it to your basket. We try to replenish our stock as swiftly as possible, but for information on if/when it will be back in stock, email email@example.com with your query.
Technical Issue – If you believe there may be a technical fault with the site, try refreshing the page or using a different browser.
Haven’t Enabled Cookies – There is no problem that a cookie can’t solve, so why not try enabling cookies on your browser and see if the problem resolves itself.
If the issue persists, please contact us at firstname.lastname@example.org.