Frequently asked questions
Orders & Deliveries
Where is my delivery?
I am missing part of my order.
I have received the incorrect item.
What do I do if my item is faulty?
How do I cancel my order?
Can I add to my order?
I didn't receive an order confirmation.
Can I place an order over the phone?
My discount code is not working.
I have an issue with EVRi.
When is an item coming back in to stock?
What should I do if i have ordered to the wrong delivery address?
I can't put an item in my basket.
Returns & Refunds
How do I return an item?
Have you received my return?
Where is my refund?
I have not been sent a returns label.
Can I exchange an item?
How long do I have to return an item?
Managing my account
How do I amend my delivery address?
How do I change my email address?
What should I do if I have forgotten my password?
How do I close my account?
How do I unsubscribe from your newsletter?
Swimwear Size Guide
Goggle Fit Guide
Goggle Care Guide