We want you to be totally satisfied with anything that you purchase from the Zoggs website. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of receiving your item for a refund.
SWIMWEAR & WETSUITS
We are happy to offer a refund on all swimwear & wetsuits providing they are returned within 30 days unworn, in saleable condition, with any tags and swing tickets still attached and the original hygiene strip, where applicable, intact. Please ensure that all swimwear & wetsuits are tried on over your own underwear / jammers as we will not accept returns on items that have been worn or soiled. If you wish to return two separate orders, please do so individually using the relevant returns label.
In order to return your item(s) please:
- Re-pack the item in its original packaging with labels and tags still attached.
- Fill in the return form included in your package and place inside packaging.
- If you are returning two orders, please do so individually using the relevant returns label.
- Cover your address label with the Zoggs Returns Label included in your package.
- Return the package by taking it to your local Post Office counter. Be sure to obtain proof of postage from the Post Office (you may need this as your proof of return).
If you are returning a faulty, damaged, or incorrect item please first get in contact with webshop@zoggs.com and our customer service team will get this sorted for you.
Please note that free returns can only be used to return products purchased directly from Zoggs.com. If you have purchased a Zoggs product from another retailer and would like a refund or exchange, please return the product to that retailer. If the product is faulty, please also return to the retailer. If they won’t accept your return then get in contact with us at webshop@zoggs.com and one of our team will be happy to help.
Any incomplete, damaged, worn or soiled items will not be refunded or exchanged.
If you did not purchase this directly from Zoggs.com please contact the place of purchase directly, as the seller will be able to arrange a replacement or refund under their own faulty item policy.
The companies who stock our products advise us of any refunds or replacements they have issued and these details are then logged with our production team, as we take the safety of swimmers extremely seriously and expect the highest quality and durability of our products.