Privacy and Cookie Policy

PRIVACY POLICY

Zoggs International Ltd is committed to protecting and respecting your privacy.

This policy together with the relevant terms of use and any other documents referred to sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Whether you are shopping with us or just browsing our website, we want you to know that we are fully committed to protecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our websites or applications, contacting us (by email, on social media or otherwise) or using our products or services, you are accepting and consenting to the practices described in this policy. If you would prefer your personal data was not used in the manner described in this policy, you should not use our websites or services.

We do not knowingly or intentionally collect any information from children under the age of 13. If you are under the age of 13 you may look at our Site but you may not make a purchase, register or submit any personal information to us. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the Site, we will delete the information from our records.

This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those websites. For example, if you post something on Facebook, Twitter, Instagram or YouTube, that information is governed by the privacy policies on those websites and is not governed by this Privacy Policy.

For the purpose of EU and UK data protection law, the data controller is Zoggs International Limited, Courtyard House, The Square, Lightwater, GU18 5SS United Kingdom or by using the ‘Contact Us’ page online.

HOW WE USE YOUR INFORMATION

When you shop with us, you’ll need to provide consent for us to process your information so that we can fulfil your order. This consent is our legal basis for processing.

Name and contact details

  • To deliver your orders
  • To send you service information relating to your orders
  • At your request, to let you know when an item is back in stock
  • To send you marketing emails (only if you've opted-in)
  • For fraud prevention

Payment details

  • To take payment and give refunds where necessary
  • For fraud prevention

You also have the option of providing the following further information:

Type of information How we use it
Your gender, date of birth and interests To find out what you like, and send you relevant marketing emails (only if you've opted-in)
Your preferred country So that we can send you products and offers that are available in your country (only if you've opted-in)
Survey responses To help us better understand our customers’ needs and preferences
Competition entries To acknowledge receipt of your entry, and notify you of results

When you use our website, we will also collect the following information:

Type of information How we use it
Your device IP address To set your default options such as currency and language To protect our website from fraud or malicious software
The type of device you are using to access our website To improve your shopping experience by displaying our website in the best way for your device

We will also use most of the above data for our own internal analysis to help us better understand our customer base, and how our customers use our website. We do this to provide you with a better shopping experience.

SHARING YOUR INFORMATION

We will never sell, distribute or lease your data to any third party. In order to fulfil orders and provide you and other customers with a highly personal level of service, we do share your data with the following data processors:

DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group and you should only give us your information if you consent to this.

We may disclose your personal information to third parties: In the event that we sell or buy (or plan to sell or buy) any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Zoggs International Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal, or in order to enforce or apply our Terms & Conditions. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

REVIEWS

To help provide our customers with a fair and transparent shopping experience, we have partnered with two online review platforms: Trustpilot and Bazaarvoice. Following a purchase, we will securely transfer your email address to these companies who will then use this information only for the purposes of inviting you to leave a review.

Here’s how it works:

FEEFO

Within 24 hours of placing your order, you’ll receive an email from us via Feefo inviting you to leave a review of your shopping experience. To leave a review you’ll need to create an account on Feefo. To edit or remove a review you have written, you will need to contact Feefo directly.

You can access Feefo’s privacy policy here.

ONLINE ADVERTISING

Like many other online retailers, we use a range of digital advertising networks and technologies to send our customers targeted adverts on other websites. The adverts you see will be based on information that we hold about you, for example:

  • Your purchase history
  • Products you have viewed
  • Your interests, as set by you

By visiting our website and consenting to our use of cookies or by shopping with us and consenting to our terms and conditions and privacy policy, you are agreeing to be served browsing-based advertising.

COOKIES

A cookie is a small text file which asks permission to be downloaded onto your computer or smartphone when you visit a website. It allows the website to recognise your device each time you access the website, and will store some information about your preferences or past actions.

We use cookies to improve your shopping experience by doing things like:

  • Keeping your chosen products in your basket
  • Remembering products that you’ve saved to your wish list
  • Sending you email reminders about products you’ve viewed or left behind (only if you’ve opted-in to receive email marketing from us)
  • Analysing web page traffic to make sure that you and other customers can find what you’re looking for easily   
  • When you first land on our website, we’ll show you a message to let you know that we use cookies, and to ask for your consent to store them on your device. You can disable cookies within your internet browser settings.

LINKS TO THIRD PARTY WEBSITES

We may occasionally provide links to third party websites to help you find other relevant information. Please be aware that any such site will not be governed by this privacy policy, and we therefore cannot be responsible for the protection and privacy of any information which you provide whilst using it. You should exercise caution and look at the privacy statement applicable to the web site in question.

RETAINING YOUR INFORMATION

We will keep your personal information for as long as you have a customer account with us. This helps us to provide you with a fast, efficient service, from checkout to delivery, each and every time you shop with us.

We encourage you to keep your information up-to-date, and you can do this easily at any time within your customer account, or by contacting us.

YOUR RIGHTS

When it comes to your personal information, you have the following rights:

  • The right to be informed about how we use your information
  • The right to access any information we hold about you
  • The right to correct any inaccurate information that we hold about you
  • The right to request that we delete information that we hold about you
  • The right to request that we stop processing your information i.e. using it for any or all of the purposes set out in this privacy policy
  • The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way
  • The right to object to, and opt-out of our email marketing at any time  In order to receive emails from us, you only need to provide us with your email address. To help you get the most out of our emails, you have the option of telling us a bit more about yourself. By letting us know things like your age, gender and interests, we are able to send you more relevant email content. You are not obliged to do this, and you can update your preferences within the preference centre linked within the emails.

You can opt-out of receiving marketing emails from us at any time by:

  • If you’ve bought from us, we may use this information to send you emails about similar products that may be of interest to you. Some emails that we send will be based on actions that you take on our website, for example buying or viewing a specific product. We do this to enhance your shopping experience, and to help you find products which we think may be useful to you. Rest assured that we will never make opting-in a condition of receiving a service from us.
  • If you opt-in to receive marketing emails from us, we’ll send you a few emails each week keeping you up-to-date with news of our latest products, offers and in-store events.

MARKETING AND HOW TO UNSUBSCRIBE 

  • We will always ensure that our services are made available to you in a way that makes it easy for you to exercise any of these rights, at any time. If you have any questions or wish to exercise your rights, please email dataprotection@zoggs.com. If permitted by applicable law, any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
  • Clicking the ‘Unsubscribe’ link at the bottom of any of our marketing emails
  • Contacting our customer service team. You can unsubscribe from our marketing emails at any time by clicking on the Unsubscribe link at the bottom of the email you’ve received. Should you experience any problems please call our Customer Services Team who will assist you with unsubscribing from our database.

DELETING YOUR ACCOUNT 

  • Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.

CONTACT  

  • Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Zoggs International Limited,

Customer Service Team,

Courtyard House,

The Square,

Lightwater,

GU18 5SS

United Kingdom

or by using the ‘Contact Us’ page online.

CHANGES TO OUR PRIVACY POLICY  

  • You can close your account with us at any time by contacting our customer service team at the address above. We will delete the personal data associated with your account within a reasonable period, other than personal data which we have a need to retain for our internal business records (for example, data related to purchasing history).
  • If you have asked us to stop sending emails and this hasn’t happened, it may be because the email address to which we are sending information is not the same as the address you sent your request from. Please check the address we are using and include this information in your request. The easiest way to do this is to return to us the whole of the unwanted email. The address we are sending to is included within the message.
  • If you opt-out of receiving marketing emails, you will still receive important order and delivery information by email.