Privacy Policy

HEAD Oceania Pty Ltd trading as Zoggs New Zealand (“Zoggs”, “we”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit www.zoggs.com (the “Site”), interact with us, or use our products and services in New Zealand.

Whether you are shopping with us or just browsing our website, we want you to know that we are fully committed to protecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our websites or applications, contacting us (by email, on social media or otherwise) or using our products or services, you are accepting and consenting to the practices described in this policy. If you would prefer your personal data was not used in the manner described in this policy, you should not use our websites or services.

This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those websites. For example, if you post something on Facebook, Twitter, Instagram or YouTube, that information is governed by the privacy policies on those websites and is not governed by this Privacy Policy.

1. Who We Are & Scope

1.1 Data Controller
For the purposes of the New Zealand Privacy Act 2020, the data controller is HEAD Oceania Pty Ltd trading as Zoggs New Zealand.
1.2 Applicability
This Policy applies to personal data that we collect when you:
- Browse or shop on our Site;
- Contact us by email, social media or other channels;
- Use our mobile apps; or
- Participate in surveys, competitions or marketing activities.

2. Children’s Privacy

2.1 We do not knowingly collect personal information from anyone under 16.

2.2 If you are under 16 you may browse the Site, but you may not register, purchase, or submit personal information.

2.3 If we learn we have inadvertently collected information from a person under 16, we will delete it promptly.

 

3. Information We Collect

Identity & Contact Data: Name, billing & delivery address, email, phone — required to process orders.

Order & Payment Data: Order details, payment method, transaction history — required to fulfil and manage your purchases.

Optional Profile Data: Gender, date of birth, interests, preferred country — used only if you opt in for personalised marketing.

Device & Usage Data: IP address, device type, browser type, pages visited, time on site — for fraud prevention and site optimisation.

Survey & Competition Data:  Responses, competition entries — where voluntarily provided.

 

4. How We Use Your Information

We process personal data to:
- Fulfil Orders: Dispatch, deliver and notify you about your purchases.
- Customer Service: Respond to enquiries, manage returns, refunds and warranties.
- Marketing & Personalisation: Send you service messages, back-in-stock alerts and marketing emails if you’ve opted in. We use Ometria to tailor recommendations and measure campaign performance. You may unsubscribe at any time via links in our emails.
- Reviews & UGC: With your consent, forward review details (name, email, purchase info) to Yotpo, and publish verified reviews or Instagram posts on our channels.
- Security & Fraud Prevention: Detect and prevent fraudulent or malicious activity.
- Internal Analysis: Improve our Site, products and services through aggregated, anonymised analytics.

5. Marketing Tools & Third-Party Processors

- Ometria: Collects behavioural and transactional data for personalisation and email marketing (administered by our Australian affiliate, in compliance with NZ Privacy Act).
- Yotpo: Manages product reviews, ratings and user-generated content; allows sharing on social media.
- Advertising Partners: Facebook, Instagram and Google Display Network receive hashed identifiers for targeted advertising (no sale of personal data).
- Delivery Partners: NZ Post and other couriers receive shipping details to fulfil orders.

We never sell or lease your personal data. All third-party partners are bound by confidentiality and data-protection obligations.

 

6. Data Collection & Customer Communication (Ometria)

6.1 We use Ometria to track pages visited, products viewed, time on site and purchase history, so we can personalise your experience and send relevant offers (only if you’ve opted in).

6.2 By consenting to marketing communications, you authorise cross-border transfer of data to our Australian affiliate under appropriate safeguards. You may withdraw consent at any time via the unsubscribe link in any email.

 

7. Reviews & User-Generated Content (Yotpo)

7.1 After purchase, you may be invited to submit reviews, ratings, photos or other content via Yotpo.

7.2 By submitting, you grant Zoggs and its affiliates a non-exclusive, royalty-free, worldwide licence to use, modify and display your content in marketing materials, on our Site and across social media.

7.3 You warrant that your content is lawful and original. We may moderate or remove any material that breaches these standards.

 

8. Cookies & Tracking Technologies

8.1 We use cookies to:
- Keep items in your basket;
- Remember saved products;
- Provide opt-in email reminders;
- Analyse site traffic via Google Analytics (you may opt out via your browser or Google’s opt-out tools).

8.2 On first visit, you will be asked to consent to cookies. You can disable cookies in your browser settings, but some Site features may not function correctly.

9. Disclosure of Your Information

We may disclose your personal data to:
- Group Companies: For internal administration and shared marketing tools.
- Prospective Buyers: If we sell or merge our business or assets.
- Legal Authorities: To comply with legal obligations or enforce our Terms.

10. Your Rights

Under the Privacy Act 2020, you have the right to:
- Access the personal data we hold about you;
- Correct any inaccuracies;
- Delete or restrict processing of your data;
- Object to marketing communications;
- Portability: Receive your data in a structured, commonly used format.

To exercise any right, contact us. We will respond within 20 working days.

 

11. Closing your account

You can close your account with us at any time by contacting our customer service team. We will delete the personal data associated with your account within a reasonable period, other than personal data which we have a need to retain for our internal business records (for example, data related to purchasing history).

12. Retention & Security

We retain your data only as long as necessary to fulfil the purposes outlined or to meet legal obligations. We implement reasonable technical and organisational measures to protect your data against loss, misuse or unauthorised access.

13. Changes to This Policy

We may update this Policy from time to time. The “Effective Date” at the top will indicate when changes were made. Please review it regularly.

14. Contact Us

If you have questions, comments or complaints about this Policy, please contact us:
Zoggs Customer Service

Head Oceania Pty Ltd C/O Chapmans Chartered Accountants
80B Level 1, Northwest Shopping Centre
7 Fred Taylor Drive,
Westgate,
Auckland 0814 NZ

Thank you for trusting Zoggs with your personal data. We’re committed to safeguarding your privacy and delivering an exceptional shopping experience in New Zealand.

Effective Date: 14 April 2025