Returns Policy
ORDER RETURNS
Hassle-Free Returns Policy
Shop with confidence at Zoggs.com! If you're not satisfied with your purchase, we offer a hassle-free 30-day return policy.
How to Return Your Order
1. Complete the Returns Form: Download the form HERE.
2. Prepare the Parcel:
- Use the original bag or box where possible.
- Do not attach labels directly to products or original packaging.
- Include the completed returns form in the parcel.
3. Start Your Return:
- Initiate the process via the Australia Post Returns Portal HERE.
- If you need help, email us at contact@zoggs.com.
Refund Conditions
To qualify for a refund:
- Items must be in sellable condition, with original packaging and tags attached.
- Provide correct order information in the Returns Form.
Specifics for Product Types:
- Goggles, equipment, and Learn to Swim items: Original packaging, undamaged, unworn, and unwashed.
- Swimwear: Unworn, unwashed, original packaging intact, must be returned in the original poly bag. Hygiene label must be attached for Women's, Junior Girls, and Kids Girls' swimwear.
Please ensure that you try on swimwear over your own underwear as we will not accept returns on items that have been worn or soiled.
Note: If a free product was supplied as part of a promotion, the item must be returned. If the free item is not included, the value will be deducted from the final refund. Returns may be refused if items are damaged or do not meet these conditions. This policy is in addition to your rights under the Australian Consumer Law.
Refunds
- Refunds are processed within 14 business days of receiving your return.
- Refunds are issued via the original payment method (allow 1–2 extra days for your bank to process).
- Should you return a discounted item, we will refund the final price you paid for the item after the discount has been applied.
- Shipping costs are non-refundable unless the item is faulty or sent incorrectly.
Returns Charges
All returns are FREE when using the Australia Post Returns Portal.
Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, contact customer care immediately to arrange a replacement.
Exchanges
We are not currently able to offer exchanges on our products, if you would like a different size please return your item for a refund and repurchase the new size.
Items purchased at participating stockist
Items purchased at one of our many participating stockists, cannot be returned to Zoggs.com for a refund. They must be returned to the location or store they were originally purchased for exchange or refund.