Shipping Policy
Can I track my order?
Yes. We ship with FedEx and you can easily track your order.
*Please note that we are not responsible for lost or stolen shipment with delivery confirmation.
When will my order ship?
Any order, excluding customized items, placed by 12:00 PM EST Monday - Friday (excluding public holidays) will ship within 24 - 48 hours. If you’ve placed an order after 12:00 PM EST or on a weekend, your order will process on the next business day.
Do you offer expedited shipping options?
Yes. Orders placed with expedited shipping will ship out the same day if the orders are placed by 12:00 PM EST Monday – Friday (excluding public holidays).
Can you ship to PO Boxes?
No. We are currently unable to ship orders to post office boxes and only ship to physical addresses within the United States. We are also unable to accept orders in which we are unable to identify the individual’s delivery address.
Can a customer ship to an APO/FPO address?
No. Unfortunately we are not able to ship to an APO/FPO address.
Can a customer ship to an international address?
No. Currently we only offer shipping to 48 States in United States (excludes AK & HI). Additionally, we do not ship to freight forwarding companies that ship outside the United States.
Return Policy
What is the return policy?
All products may be returned for a full refund to the original payment method, provided the items are returned to us within 30 days of you receiving the products and are in new 1st quality conditions.
Please ensure that any product you wish to return is unused, in its original packaging and has all tags still attached. You agree that it is at the sole and absolute discretion of Mares to determine if the product has been used. Shipping charges on all returns are your responsibility and are not subject to a refund.
Returned products must show no signs of use or wear and must be returned in its original packaging (e.g., plastic, clam shell, mesh bag). All tags are still attached, no scrapes on the products, etc.
How do I return my product?
To initiate a return please contact our customer service team at either customerservice@us.head.com or 1-800-874-3236.
Can I exchange my product?
Unfortunately, we are not able to exchange products. We are able to refund your initial order, but you will have to place a new order online.
How long will it take to see a refund on my return?
All refunds will go back to the original payment method within 5-10 business days from the day that we receive the returned product.
How can I check on the status of my return?
To check the status of your return please contact us at customerservice@us.head.com or 1-800-874-3236.
Can I return my Mares product that I purchased at another retailer?
No. Any Zoggs product purchased at a third-party retailer must be returned to that retailer. We are only able to process returns and refunds for purchases made on www.zoggs.com/en_US/
What happens if my return is deemed ineligible?
We do not keep ineligible items and when able, we will donate or recycle them. We can’t guarantee we’ll be able to find and send back your item and we can’t compensate you for unexpected or ineligible items returned to us.