Returns and Refunds
HOW DO I RETURN AN ITEM?
We want you to be totally satisfied with anything that you purchase from the Zoggs website. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of receiving your item for a refund. In order to return your item(s) please:
- Re-pack the item in its original packaging with labels and tags still attached.
- Fill in the return form included in your package and place inside packaging.
- If you are returning two orders, please do so individually using the relevant returns label.
- Cover your address label with the Zoggs Returns Label included in your package.
- Return the package by taking it to your local Post Office counter. Be sure to obtain proof of postage from the Post Office (you may need this as your proof of return).
If you are returning a faulty, damaged, or incorrect item please first get in contact with firstname.lastname@example.org and our customer service team will get this sorted for you.
Please note that free returns can only be used to return products purchased directly from Zoggs.com. If you have purchased a Zoggs product from another retailer and would like a refund or exchange, please return the product to that retailer. If the product is faulty, please also return to the retailer. If they won’t accept your return then get in contact with us at email@example.com and one of our team will be happy to help.
Any incomplete, damaged, worn or soiled items will not be refunded or exchanged.
RETURNS DURING COVID-19 LOCKDOWN PERIOD
We will be extending our returns period to 90 days during the Covid-19 lockdown period for all purchases made from 1st March 2020, simply follow our standard returns procedure. For purchases made prior to 1st March, but where your ability to return the product was affected by Covid-19, please email firstname.lastname@example.org for authorisation to return the order. We will be reviewing the adjusted returns parameters on a regular basis and will extend the 90 days if the Covid-19 lockdown lasts for an extended period and continues to affect your ability to return products to us. If you have any questions, please don't hesitate to drop us an email, we're here to support you during these difficult times.
HAVE YOU RECEIVED MY RETURN?
We aim to process any returns ASAP. You should receive an email letting you know we've received your return, however please allow up to 30 days before getting in contact with us. If you have not received a full refund within 30 days of returning your item then email email@example.com.
WHERE IS MY REFUND? A typical refund will take 21 days for returns to be processed and refunds to reach your bank account, but it can take up to 30 days during busier times. If after 30 days you have still not received your refund, please email firstname.lastname@example.org.
I HAVE NOT BEEN SENT A RETURNS LABEL.
Haven’t received a returns label? Accidently written your old address on the one you did receive? No problem. Simply email email@example.com and one of our team will be on hand to help you out.
CAN I EXCHANGE AN ITEM?
Unfortunately, we are unable to offer exchanges. You can return your item to us and place a new order to receive the item of your choice. The original purchase will be refunded within 30 days.
HOW LONG DO I HAVE TO RETURN AN ITEM?
We hope you will be completely satisfied with any product purchased from Zoggs. However, if it’s not quite right for you, you can return it (free with the Royal Mail) within 30 days of receiving the item. If you have a faulty item that you wish to return, please first email firstname.lastname@example.org.