United Kingdom Standard Delivery £2.95
We aim to deliver orders to UK mainland addresses within 2-4 working days after receipt. However during sale periods and bank holidays parcels may require longer to be delivered. Please allow 7 days before contacting our customer services department.
You may be required to sign for your parcel when it is delivered. If you are not at home when the parcel arrives, a card will be left for you to arrange an alternative delivery date or to pick your parcel up from the carrier’s depot or local sorting office. Please note we ship standard delivery orders under £40.00 using Royal Mail 2nd class post however all free delivery orders of £40.00 and over will be shipped via courier.
United Kingdom Express Delivery £4.95
If you require express delivery, we will despatch your order on the same day as long as we receive your order by 12pm. You should expect to receive your order the following working day and a signature will be required upon receipt. This will be delivered either by Royal Mail 1st Class Signed For or by Courier.
Unfortunately we are unable to provide Express Delivery to the following post codes at this time AB,BT,GY,HS,IM,IV,JE,KA,KW,D,FK,PA,PH,ZE. Please note we do not deliver at weekends and therefore any next day orders placed on Friday before noon will be delivered on Monday and orders placed during weekends will be delivered on the following Tuesday.
14 DAY RETURNS GUARANTEE
We want you to be totally satisfied with anything that you purchase from the Zoggs website. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date of despatch. Please note that you will be responsible for the costs of returning an item under this 14 Day Returns Guarantee.
We are happy to offer a refund on all swimwear items providing they are returned within 14 days unworn, in resaleable condition, with any tags and swing tickets still attached and the original hygiene strip, where applicable, intact. Please ensure that all swimwear items are tried on over your own underwear as we will not accept returns on items that have been worn or soiled.
We are happy to offer an exchange or refund on wetsuits providing they are returned within 14 days in resaleable condition, with any tags and swing tickets still attached. Wetsuits should be returned via recorded delivery. Please note that as we do not accept any liability for items that are mislaid whilst in transit.
You can return an item for an exchange if you'd like a different size of the same item or an alternative product of the exact same value. If you return an item asking for an alternative product of higher or lower value, the full value of the returned item will be refunded. We will endeavour to exchange your item however if we are out of the stock of the requested size we will issue a full refund for the item and notify you via email. Please note that we cannot reserve items for exchanges prior to receiving the original item back into our warehouse.