Privacy Policy

HEAD OCEANIA Pty Ltd Trading as Zoggs Australia is committed to protecting and respecting your privacy.

This policy together with the relevant terms of use and any other documents referred to defines how any personal data we collect from you, or that you provide to us, will be processed by us.

Whether you are shopping with us or just browsing our website, we want you to know that we are fully committed to protecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our websites or applications, contacting us (by email, on social media or otherwise) or using our products or services, you are accepting and consenting to the practices described in this policy. If you would prefer your personal data was not used in the manner described in this policy, you should not use our websites or services.

We do not knowingly or intentionally collect any information from children under the age of 13. If you are under the age of 13 you may look at our Site but you may not make a purchase, register or submit any personal information to us. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the Site, we will delete the information from our records.

This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those websites. For example, if you post something on Facebook, Twitter, Instagram or YouTube, that information is governed by the privacy policies on those websites and is not governed by this Privacy Policy.

For the purpose of AU data protection law, the data controller is HEAD OCEANIA Pty Ltd Trading as Zoggs Australia. ABN: 68 619 606 790

How we use information

When you shop with us, you will need to provide consent for us to process your information so that we can fulfil your order. This consent is our legal basis for processing and will contain:

  • Name, Billing Address & Delivery Address, contact details


We will use these to:

  • To deliver your orders
  • To send you service information relating to your orders
  • At your request, to let you know when an item is back in stock
  • To send you marketing emails (only if you've opted-in)
  • For fraud prevention
  • To take payment and give refunds where necessary


You also have the option of providing the following further information:

  • Your gender, date of birth and interests so find out what you like, and send you relevant marketing emails (only if you've opted-in)
  • Your preferred country so that we can send you products and offers that are available in your country (only if you've opted-in)
  • Survey response to help us better understand our customers’ needs and preferences
  • Competition entries to acknowledge receipt of your entry, and notify you of results


When you use our website, we will also collect the following information:

  • Your device IP address to set your default options such as currency and language to protect our website from fraud or malicious software
  • The type of device you are using to access our website to improve your shopping experience by displaying our website in the best way for your device


We will also use most of the above data for our own internal analysis to help us better understand our customer base, and how our customers use our website. We do this to provide you with a better shopping experience.

Sharing your information

We will never sell, distribute, or lease your data to any third party. In order to fulfil orders and provide you and other customers with a highly personal level of service, we do share your data with the following data processors:

Marketing and advertising agencies who we work with to run our business.

Disclosure of your information

We may share your personal information with any member of our group and you should only give us your information if you consent to this.

We may disclose your personal information to third parties: In the event that we sell or buy (or plan to sell or buy) any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If HEAD OCEANIA Pty Ltd Trading as Zoggs Australia or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal activity, or in order to enforce our Terms & Conditions. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

Facebook Pixel 

For conversion measurement, our website uses the pixel visitor promotion of Facebook.

Because we use the “Custom Audiences” remarketing feature, which you can disable an time as described below, your behaviour can be tracked after you have been redirected to our website by clicking on a Facebook ad. As a result, the effectiveness of Facebook ads can be evaluated for statistical and market research purposes and future advertising measures optimized.

The data collected is anonymous to us as operators of this website; we cannot draw any conclusions about the identity of users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook data usage directive. As a result, Facebook can enable advertising to be displayed on Facebook sites and outside of Facebook. This use of the data cannot be influenced by us as a site operator.

See the data protection notice of Facebook for more information on how to protect your privacy: https://www.facebook.com/about/privacy/.

You can also disable the “Custom Audiences” remarketing feature in advertisement settings at https://www.facebook.com/ads/preferences/. For this you have to be logged in to Facebook.

Google Services

All Google services mentioned are provided by Google Ireland Gordon House, Barrow Street, Dublin 4, Ireland and/or Google Inc. 1600 Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA (”Google”).

You can prevent participation in various Google services in several ways: a) by adjusting your browser software accordingly, in particular, the suppression of third-party cookies results in you not receiving any third-party ads; b) by disabling the cookies for conversion tracking by setting your browser to block cookies from the domain ”www.googleadservices.com”, https://adssettings.google.com/, although this setting will be deleted if you delete your cookies; c) by deactivating the interest-based advertisements of the providers that are part of the ”About Ads” self-regulation campaign via the link https://www.aboutads.info/choices, although this setting will be deleted if you delete your cookies; d) by permanent deactivation in your Firefox, Internet Explorer or Google Chrome browsers under the link https://www.google.com/settings/ads/plugin, e) by setting your cookie preferences accoringly. We point out that, in this case, you may not be able to use all features of this offer in full.

For detailed information on how Google secures and handles your personal data please see https://policies.google.com/technologies/product-privacy and https://policies.google.com/privacy.

Please also visit the Network Advertising Initiative (NAI) website at https://www.networkadvertising.org/ to find out more about responsible data collection and its use for digital advertising.

Google Analytics 

This website uses Google Analytics, a web analytics service that uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity and to provide other services related to website usage and internet usage to us Google may also transfer this information to third parties as required by law or if said third parties process this data on behalf of Google.The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google information.

You can prevent the storage of cookies by setting your browser software accordingly; however, we point out that in this case you may not be able to use all the functions of this website in full. You may also prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available at the following link and installing it: http://tools.google.com/dlpage/gaoptout. If you want to deactivate the tracking via Google Analytics for your mobile devices please follow the following link to activate the respective opt-out cookie.

We use Google Analytics to analyze and regularly improve the use of our website. With the statistics we can improve our offer and make it more interesting for you as a user. For the exceptional cases in which personal data is transferred to the US,

For further information please see the following links: Google Analytics Terms of Service: https://marketingplatform.google.com/about/analytics/terms/, Overview on Google Analytics security and privacy principles: https://support.google.com

This website also uses Google Analytics for a cross-device analysis of visitor traffic conducted via a user ID. You can disable the cross-device analysis of your use in your customer account under “My Data”, “Personal Information”.

Google Ads 

We use the offer of Google Ads, in order to draw attention to our attractive offers with the help of advertising (so-called Google Ads) on external web pages. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. We are interested in showing you advertisements that are of interest to you, to make our website more interesting to you and to achieve a fair calculation of advertising costs.

These advertising materials are supplied by Google via so-called “ad servers”. To do this, we use ad server cookies, from which certain performance metrics such as ads or user clicks can be measured. If you access our website through a Google ad, Google Ads will store a cookie on your PC. These cookies usually lose their validity after 30 days and should not serve to personally identify you. As a rule, the unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (marking that the user no longer wants to be addressed) are usually stored as analysis values for this cookie.

These cookies allow Google to recognize your internet browser. If a user visits certain pages of an Ads customer’s website and the cookie stored on their computer has not yet expired, Google and the customer may discover that the user clicked on the advertisement and was redirected to that page. Each Ads customer is assigned a different cookie. Thus cookies cannot be tracked via the websites of Ads customers. We ourselves do not collect and process any personal data in the aforementioned advertising measures. We receive only statistical evaluations provided by Google. On the basis of these evaluations, we can identify which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising material; in particular, we cannot identify the users on the basis of this information.

Due to the marketing tools used, your browser automatically establishes a direct connection to the Google server. We have no influence over the scope of the data collected by the employment of this tool by Google and the further use of such data, and inform you therefore according to our level of knowledge: By including Ads Conversion, Google receives the information that you have accessed the relevant part of our website or have clicked on an advertisement from us. If you are registered with a service provided by Google, Google may associate the visit with your account. Even if you are not registered with Google or have not logged in, there is a chance that the provider will find out your IP address and store it.

Google Fonts

This website uses Google Fonts to display external fonts. For this purpose, your browser loads the required web fonts into your browser cache to display texts and fonts correctly, which requiresyour browser to establish a direct connection to Google Servers. Google can identify the website from which your request has been sent and to which IP address the fonts are being transmitted for display.

Google Tag Manager

This website uses the Google Tag Manager that allows website tags to be managed using an interface. The Google Tag Manager only implements tags. This means that no cookies are used and no personal data is collected. The Google Tag Manager triggers other tags, which in turn collect data if necessary. However, the Google Tag Manager does not access this information. If recording has been deactivated on domain or cookie level, it remains valid for all tracking tags implemented with Google Tag Manager.

Youtube Videos

We have also incorporated YouTube videos into our websites. The videos are stored at www.youtube.com and can be played directly from our websites. These videos are incorporated in such a way that no personal data related to you as the user is sent to YouTube if you do not play the videos.

If you do play the videos, YouTube cookies will be stored on your computer and data will be sent to Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, as the YouTube operator. When playing videos stored with YouTube, the following personal data is sent to Google, Inc.: the IP address and cookie ID, the specific address of the page visited on our websites, language setting of the browser, system date and time of access and your browser’s identifier. The data is transmitted regardless of whether you are registered with or logged in to Google. If you are logged in, this data will be attributed directly to your account.

If you do not want this attribution to your profile, you must log out before activating the button. YouTube or Google, Inc., stores this data as use profiles and uses this data for the purposes of advertising, market research and/or designing its websites based on demand. Such use is meant in particular (not only for logged-in users) to provide advertising based on demand and to inform other users of your activities on our website. You have a right to oppose the creation of these user profiles, and to exercise this right, you must address yourself to Google Inc. as the operator of YouTube. Additional information on the purpose and scope of data collection and processing by Google, Inc., can be found at www.google.at/intl/policies/privacy/. We do not process the personal data collected when the YouTube video is accessed.

Facebook Business Manager

The Facebook Business Manager is a tool that helps us to create, manage, monitor, and report on various business-related assets on Facebook and Instagram in an organized and targeted way, such as our Facebook company pages, Instagram profiles, and advertising. The Facebook Business Manager also includes a wide range of Facebook Business Tools that are explained below:

The Facebook Business Tools are technologies offered by Facebook Inc. and Facebook Ireland Limited that help website owners and publishers, app developers, and business partners, including advertisers and others, integrate with Facebook, understand and measure their products and services, and better reach and serve people who use or might be interested in their products and services.

All of these tools can be used for the so called „Facebook Products“ which include Facebook (including the Facebook mobile app and in-app browser), Messenger, Instagram (including apps like Boomerang), Facebook Shops, Spark AR, Audience Network and any other features, apps, technologies, software, products, or services offered by Facebook Inc. or Facebook Ireland Limited under the  Data Policy of Facebook. For details please also see sections 2.3.1 and 2.3.2 below.

All services mentioned under section 2.3.1 and 2.3.2 are provided by Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook“).

Find your google fit application - Device Permissions for Personal Data Access

Camera permission

  • In order to use the Find Your Goggle Fit Application we ask you to give us permission to access your camera, this is used for accessing the camera or capturing images and video from the device.
  • The app uses the camera image to recognise a human face within the view and interpret the position, location and rotation of the users face. It does not recognise individual features or the difference between faces.
  • TrueDepth API data is never stored or distributed on, or from, the users device.
  • The app does not record/store/distribute or communicate any user data relating to the camera use.

YOTPO - Reviews

To help provide our customers with a fair and transparent shopping experience, we have partnered with the service provider YotPo Inc, 400 Lafayette St. Fl. #4, New York, NY 10003, USA ("YotPo"). In addition, we use the services of said provider to display content from Instagram or a submitted review on our website, in our newsletter, on Google and/or on our social media channels as explained in detail below.

Use of these services is only permitted on the basis of our current Terms of Use, which you can find here.

Further information on data protection with regard to YotPo’s services can also be found on YotPo's website: https://www.yotpo.com/privacy-policy/.

Ratings and Reviews

Ratings and reviews shall help to provide an improved user experience of our web shop through individual and independent evaluations of our products and services by verified buyers and verified reviewers or simply interested users.

Everyone who has already had their own experience with one of our products and would like to share it has the opportunity to rate and review the respective product on zoggs.com under the conditions described below. For this purpose, you simply have to access our review form via our website and provide the respective details. After you have submitted your review, you will receive a confirmation email asking you to confirm that you have written the submitted review. After your confirmation, we will include the note that the review was written by a verified reviewer so that our customers know they can trust it. If you fail to confirm your submission, no information will appear next to your name. Apart from that, confirming your review will not affect its display or publication. After you have made a purchase on our website you will receive different emails, including possibly a requests to review and to rate the purchased product(s) as verified buyer, a reminder to submit a review, if you have not already done so, and a thank you message in case that you have submitted a review. For this purpose we will forward your email address, name and details on the purchased products (like name, color and size, date of purchase, purchase ID) to YotPo, who acts as our processor in this regard.

Before submitting a product review we ask for your consent to the processing of the personal data provided by you in your review as described below and the use of such content provided by you according to this Privacy Policy and our Terms of Use. You can withdraw your consent at any time with effect for the future by sending an email to contact@zoggs.com.

To submit a review, you must fill in the required fields indicated in the review form. Furthermore, you can optionally provide additional information about yourself, the purchased product or the purchase or upload content. Which information is required and which is optional depends on the product purchased, as clearly shown in each review request, and therefore may vary. Information we may request includes: Your review title, review text, email address, name, age, gender, fit, athletic skills, athletic style, recommendation, rating of quality, rating of fit, rating of comfort, frequency of usage, preferred usage as well as picture content you choose to upload in connection with your review.

After you submit your review you will also have the option to share your review with certain service providers (e.g. Facebook, Twitter, Google, LinkedIn, Instagram). After your submission, your review, your review title, your status as “verified buyer”, the date of review, your first name and the first letter of your last name (but not your clear featured name), any picture or video content provided by you and any other content provided by you within your review submission may be published on our website (e.g. in our image gallery or on our product pages), in our newsletter, on Google and/or on our social media channels to promote our products and services without charge.

If you choose to share your review with another service provider, said data will be also forwarded to the chosen service provider. Further information on the purpose and scope of data processing, as well as your rights and setting options for protecting your privacy can be found in the privacy policy of the respective service provider as listed under Section 3 of this Privacy Policy.

The legal basis for this processing is Art. 6 Para. 1 (a) and (f) GDPR.

You can access Yotpo’s privacy policy here.

 

Display of social media content

We also use the services of YotPo to display social media content from Instagram (an offering of Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA - hereinafter "Instagram") on our website in a widget. Specifically, we use YotPo to embed posts from third-party Instagram channels, which have been published on Instagram and are related to our products and/or services, on our website (e.g. in our image gallery or on our product pages), our social media channels and/or in our newsletters free of charge, provided that you have given us your consent to do so.

That’s how it works: When we see a post that we like (usually because we and/or our products have been tagged or mentioned by you on your Instagram channel), we will contact you via Instagram and ask you to consent to the use of the personal data contained therein (like your picture or video, text of you post, your Instagram username, time of post) in accordance with this Privacy Policy and our Terms of Use. Only if and after you consent to such use, which you can revoke any time with effect for the future by sending an email to contact@zoggs.com, your content may be published on our website (e.g. in our image gallery or on our product pages), our social media channels and/or in our newsletters to promote our products and services without charge. The content of the widget is then transmitted directly from Instagram to your browser through a connection to the Instagram servers and integrated into the website by the latter.

Further information on the purpose and scope of data processing, as well as your rights in this regard and setting options for protecting your privacy can be found in the terms of use and privacy policy of Instagram: https://help.instagram.com.

You have the right to object to the creation of user profiles or the allocation, whereby you must contact the social media provider or Instagram directly to exercise this right. In addition, we point out that you can prevent this assignment by logging out of your Instagram profile before visiting the website and deleting the cookies used by Instagram. Alternatively, you can prevent the storage of cookies set by Instagram by adjusting your browser software accordingly.

Online Advertising

Like many other online retailers, we use a range of digital advertising networks and technologies to send our customers targeted adverts on other websites. The adverts you see will be based on information that we hold about you, for example:

  • Your purchase history
  • Products you have viewed
  • Your interests, as set by you

By visiting our website and consenting to our use of cookies or by shopping with us and consenting to our terms and conditions and privacy policy, you are agreeing to be served browsing-based advertising.

Cookies

A cookie is a small text file which asks permission to be downloaded onto your computer or smartphone when you visit a website. It allows the website to recognise your device each time you access the website, and will store some information about your preferences or past actions.

We use cookies to improve your shopping experience by doing things like:

  • Keeping your chosen products in your basket
  • Remembering products that you’ve saved to your wish list
  • Sending you email reminders about products you’ve viewed or left behind (only if you’ve opted-in to receive email marketing from us)
  • Analysing web page traffic to make sure that you and other customers can find what you’re looking for easily  

When you first land on our website, we’ll show you a message to let you know that we use cookies, and to ask for your consent to store them on your device. You can disable cookies within your internet browser settings.

Links to third party websites

We may occasionally provide links to third party websites to help you find other relevant information. Please be aware that any such site will not be governed by this privacy policy, and we therefore cannot be responsible for the protection and privacy of any information which you provide whilst using it. You should exercise caution and look at the privacy statement applicable to the web site in question.

Retaining your information

We will keep your personal information for as long as you have a customer account with us. This helps us to provide you with a fast, efficient service, from checkout to delivery, each and every time you shop with us.

We encourage you to keep your information up-to-date, and you can do this easily at any time within your customer account, or by contacting us.

Your rights

When it comes to your personal information, you have the following rights:

  • The right to be informed about how we use your information
  • The right to access any information we hold about you
  • The right to correct any inaccurate information that we hold about you
  • The right to request that we delete information that we hold about you
  • The right to request that we stop processing your information i.e. using it for any or all of the purposes set out in this privacy policy
  • The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way
  • The right to object to, and opt-out of our email marketing at any time.
    In order to receive emails from us, you only need to provide us with your email address. To help you get the most out of our emails, you have the option of telling us a bit more about yourself. By letting us know things like your age, gender and interests, we are able to send you more relevant email content. You are not obliged to do this, and you can update your preferences within the preference centre linked within the emails.

If you’ve bought from us, we may use this information to send you emails about similar products that may be of interest to you. Some emails that we send will be based on actions that you take on our website, for example buying or viewing a specific product. We do this to enhance your shopping experience, and to help you find products which we think may be useful to you. Rest assured that we will never make opting-in a condition of receiving a service from us.

If you opt-in to receive marketing emails from us, we’ll send you a few emails each week keeping you up-to-date with news of our latest products, offers and in-store events.

Marketing and how to unsubscribe

We will always ensure that our services are made available to you in a way that makes it easy for you to exercise any of these rights, at any time. If you have any questions or wish to exercise your rights, please email dataprotection@zoggs.com. If permitted by applicable law, any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

You can opt-out of receiving marketing emails from us at any time by:

  • Clicking the ‘Unsubscribe’ link at the bottom of any of our marketing emails that you have received.
  • Contacting our customer service team. Should you experience any problems please call our Customer Services Team who will assist you with unsubscribing from our database.

If you have asked us to stop sending emails and this hasn’t happened, it may be because the email address to which we are sending information is not the same as the address you sent your request from. Please check the address we are using and include this information in your request. The easiest way to do this is to return to us the whole of the unwanted email. The address we are sending to is included within the message.

If you opt-out of receiving marketing emails, you will still receive important order and delivery information by email.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.

Closing your account

You can close your account with us at any time by contacting our customer service team at the address above. We will delete the personal data associated with your account within a reasonable period, other than personal data which we have a need to retain for our internal business records (for example, data related to purchasing history).

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

HEAD OCEANIA Pty Ltd Trading as Zoggs Australia.
Zoggs Webshop Customer Service Team, Unit 2A, 93 Burnside Rd, Yatala QLD 4207

or by using the ‘Contact Us’ page online.

More information on the Australian privacy legislation is available at www.privacy.gov.au