Frequently asked questions

Shopping online

Which size should I choose?

Everyone has a preference on how they want their swimwear to fit. We supply standard body measurements as well as body loop measurement (for more accurate swimwear size guidelines). See our size guide HERE

If you are unsure, purchase 2 different sizes and return the one you do not need – remember all webshop returns are FREE.

Which countries do you ship to?

We currently only ship within Australia.
New Zealand customers, please contact NZ Customer Service for stockists.

What payment methods does Zoggs.com accept?

We currently accept Mastercard, VISA, PayPal, and Google Pay.

Buy now pay later options?

We currently do not have any Buy Now Pay Later options available. 

How do I get the $20 welcome voucher?

Simply subscribe to our newsletter and take advantage of our $20 Welcome Voucher. Enter you email address and subscribe.

How does the $20 welcome voucher work?

When you sign up to the Zoggs Newsletter, you will receive a Welcome email with your unique voucher code. Simply enter your code at checkout when prompted.

There is a minimum order value of $100 for the voucher to redeem. Should your order fall under the $100 shipping threshold, you will be charged $10 shipping.

The $20 Welcome Voucher is valid for 30 days from date of issue. Single Use only.



How much will I be refunded if I use the welcome voucher?

When you use the $20 Welcome Voucher, each item in your order is discounted relative to the value of the item. Should you return an item that was purchased with a Welcome Voucher, we will refund the final price you paid for the item after the voucher was applied.

You cannot transfer the value of the refunded voucher to the balance of your order.




Orders & Deliveries

Where is my delivery?

You can track your items by visiting www.auspost.com.au/track and enter the tracking number emailed to you when your parcel was dispatched. Australia Post will also send tracking notifications via email or SMS to keep you updated on your parcels progress.

If you haven't received a despatch email yet then your order is still being processed.

If you have not received a despatch email or your order has not arrived within 5 working days then get in touch with us and we will follow up for you.

I am missing part of my order.

Double check the despatch notice received with your order. If there is an item missing, please Contact Us.

I have received the incorrect item.

We are very sorry that we have sent you an item you didn’t order. If you have received an item that you didn’t order or is the wrong size, then please Contact Us and our customer care team will get this sorted for you ASAP.

What do I do if my item is faulty?

Zoggs is committed to providing quality products but in the unlikely event that you receive a faulty item, please Contact Us and we will organise for a replacement to be sent. See our Returns Information for more details on returns process.

How do I cancel my order?

To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will unfortunately be unable to cancel it. Please use the Returns Form and Freepost Returns Label included to return any unwanted items.

Can I change my order after it is confirmed?

If you realise you have made a mistake with your order and have not received shipping confirmation, please Contact Us  and we will try our best to amend your order.

Once you receive your shipping confirmation it is not possible to make any changes to your order. You’ll need to place another order if you have missed anything. Remember we offer FREE returns on all webshop orders.

I didn't receive an order confirmation.

Check your junk/spam mail. If there’s still no sight of an order confirmation then please contact Contact Us and we will look in to this for you.

Alternatively, you can see your recent orders in the ‘My Orders’ section of your Zoggs account if you have created an account.

Can I place an order over the phone?

Unfortunately, we are unable to process orders over the phone. Rest assured, our online store is secure and simple to navigate. We’ve got you covered!

Can I add to my order?

We know you need your order fast! That’s why we begin processing your order moments after payment. Unfortunately, this means once you've placed your order it is not possible to make any additions. You’ll need to place another order.

My discount code is not working.

If you have received an error message when entering a voucher code, then you may be experiencing one of the following problems:

  • Discount code may be out of date. Check the email in which you received the code to confirm expiry date.
  • The discount code MUST be typed in capital letters and without any spaces.
  • Make sure you are not trying to apply more than one discount code per order.
  • Some discount codes may not apply to sale items. Check the terms of your discount code in the original email you received.
  • Most of our codes are single use, so if you have used the code before then you may be unable to use it again.
  • If your code is a delivery discount, then make sure you have selected the relevant delivery option. If you are still experiencing problems then email webshop@zoggs.com.

When is an item coming back in to stock?

We try to replenish our stock as frequently as possible so keep checking back! For information on when/if particular styles will be back in stock, contact us.

What should I do if I have ordered to the wrong delivery address?

If you have placed an order but have entered in the incorrect delivery address then please contact us ASAP and we will do our best to catch it in time.

I can't put an item in my basket.

Oh no, we’re sorry to hear that. Unfortunately, at times the site might not allow items to be added to your basket for a couple of reasons:

No stock – If a particular style or size is out of stock you will be unable to add it to your basket. We try to replenish our stock as swiftly as possible, but for information on if/when it will be back in stock, email us with your query.

Technical Issue – If you believe there may be a technical fault with the site, try refreshing the page or using a different browser.

Haven’t Enabled Cookies – There is no problem that a cookie can’t solve, so why not try enabling cookies on your browser and see if the problem resolves itself. If the issue persists, please contact us.

Returns & Refunds

How do I return an item?

We want you to be totally satisfied with anything that you purchase from the Zoggs website. Therefore, if for any reason you are unhappy with your purchase, you can return it to us undamaged,  in its original packaging & with hygiene labels attached ( if applicable ) within 30 days of receiving your item for a refund.

All returns for webshop orders are FREE of charge. 

We currently use ParcelPoint and Australia Post for our returns.

  1. Re-pack the item in its original packaging with labels and tags still attached. Swimwear must still have the hygiene label attached or they will not be accepted for a refund.

  2. Fill in the return form included in your package and place inside packaging.

  3. Go to www.parcelpoint.com.au/zoggs and choose your returns method
  4. Drop off your parcel to any ParcelPoint location (if ParcelPoint selected), or to your nearest post office (if Australia Post selected). NB# We currently do not offer FREE returns through Aus Post. Contact us if this is your only return option and we will give you an alternative returns account.

If you are returning a faulty, damaged, or incorrect item please first get in contact with our customer service team will get this sorted for you.

Please note that free returns can only be used to return products purchased directly from Zoggs.com. If you have purchased a Zoggs product from another retailer and would like a refund or exchange, please return the product to that retailer.

Any incomplete, damaged, worn or soiled items will not be refunded or exchanged.

Have you received my return?

Check the status of your return through ParcelPoint.

Carrier Picked Up: Your return is on its way back to our warehouse

Delivered To Retailer: We have received your return and it will be processed within 1 business day.

We aim to process any returns as soon as they are received but please allow up to 10 days from date of return for refund to be processed. As soon as the return is processed you will receive email notification. Refunds will be processed to the original payment method.

 

Where is my refund?

A typical refund will take 21 days for returns to be processed and refunds to reach your bank account, but it can take up to 30 days during busier times. If after 30 days you have still not received your refund, please email webshop@zoggs.com.

Can I exchange an item?

Unfortunately, we are unable to offer exchanges. You can return your item to us FREE of charge and place a new order to receive the item of your choice.

How long do I have to return an item?

If for any reason you are unhappy with your purchase, you can return it to us undamaged,  in its original packaging & with hygiene labels attached ( if applicable ) within 30 days of receiving your item for a refund.

Managing my account

How do I amend my delivery address?

If you have placed an order but have entered in the incorrect delivery address then please contact us ASAP at contact@zoggs.com.

To amend your address pre-purchase there are a few options:

  1. You can change your address or add a new address during the Check Out process.
  2. You can change your address by going into your Zoggs Account > Address Book > Add New Address.
  3. If you have any problems then email contact@zoggs.com.

How do I change my email address?

It's super simple! Just log into your account > Go into ‘My Account’ > Click ‘Account Information’ > Change email > Hit save! It’s as easy as that. If you have any problems then email contact@zoggs.com.

What should I do if I have forgotten my password?

Don’t stress, we all forget our password every now and then! Simply click the ‘Forgot Your Password’ link next to the login button and follow the instructions. If you’ve done this and are still experiencing problems, don’t hesitate to get in contact with us by emailing contact@zoggs.com.

How do I close my account?

We’re sad that you want to leave us, but if you wish to close your account, for security reasons we ask that you email contact@zoggs.com and we will close your account for you.

How do I unsubscribe from your newsletter?

If you no longer wish to receive our newsletters, you can unsubscribe from any newsletter we send you. Click the link at the bottom of the newsletter and follow the prompts.You can also update your newsletter selections by logging into you Zoggs Account ( if you have set one up ).

Alternatively, you can contact us and we will remove you from our Marketing List. You will still receive automated emails regarding order confirmation, order shipped, refund etc.

Product information

Swimwear Size Guide

Not sure what swimwear size to order? At Zoggs, we have a wide range of styles to suit all shapes and sizes, so picking that perfect poolside outfit should be a breeze. For more information on swimwear sizing check out our Swimwear Size Guide.

Goggle Fit Guide

Goggles come in all shapes and sizes but selecting the right pair need not be hard work. For more information on finding that perfect fitting goggle, check out our Goggle Fitting Guide.

Goggle Care Guide

Our goggles are made to last, but with the right care they will last even longer! For a few tips and tricks on how to keep them in perfect condition, go ahead and check out our Goggle Care Guide.