Frequently asked questions 

Orders & Deliveries

Where is my delivery?

You can track your items by visiting and enter the tracking number emailed to you when your parcel was dispatched. Australia Post will also send tracking notifications via email or SMS to keep you updated on your parcels progress.

If you haven't received a despatch email yet then your order is still being processed.

If you have not received a despatch email or your order has not arrived within 5 working days then get in touch with us and we will follow up for you.

I am missing part of my order.

Double check the despatch notice received with your order. If there is an item missing, please Contact Us.

I have received the incorrect item.

We are very sorry that we have sent you an item you didn’t order. If you have received an item that you didn’t order or is the wrong size, then please Contact Us and our customer care team will get this sorted for you ASAP.

What do I do if my item is faulty?

Zoggs is committed to providing quality products but in the unlikely event that you receive a faulty item, please Contact Us and we will organise for a replacement to be sent. See our Returns Information for more details on returns process.

How do I cancel my order?

To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will unfortunately be unable to cancel it. You can return your order for FREE through the Australia Post Returns Portal. Click HERE to start your return with Australia Post to return any unwanted items.

Should you have any issues with finding a location to drop off your return, please contact us at 1300 10 30 80 or

Can I change my order after it is confirmed?

If you realise you have made a mistake with your order and have not received shipping confirmation, please Contact Us  and we will try our best to amend your order.

Once you receive your shipping confirmation it is not possible to make any changes to your order. You’ll need to place another order if you have missed anything. Remember we offer FREE returns on all webshop orders.

I didn't receive an order confirmation.

Check your junk/spam mail. If there’s still no sight of an order confirmation then please contact Contact Us and we will look in to this for you.

Alternatively, you can see your recent orders in the ‘My Orders’ section of your Zoggs account if you have created an account.

Can I place an order over the phone?

Unfortunately, we are unable to process orders over the phone. Rest assured, our online store is secure and simple to navigate. We’ve got you covered!

My discount code is not working.

If you have received an error message when entering a voucher code, then you may be experiencing one of the following problems:

  • Discount code may be out of date. Check the email in which you received the code to confirm expiry date.
  • The discount code MUST be typed in capital letters and without any spaces.
  • Make sure you are not trying to apply more than one discount code per order.
  • Some discount codes may not apply to sale items. Check the terms of your discount code in the original email you received.
  • Most of our codes are single use, so if you have used the code before then you may be unable to use it again.
  • If your code is a delivery discount, then make sure you have selected the relevant delivery option. If you are still experiencing problems then email

When is an item coming back in to stock?

We try to replenish our stock as frequently as possible so keep checking back! For information on when/if particular styles will be back in stock, contact us.

What should I do if i have ordered to the wrong delivery address?

If you have placed an order but have entered in the incorrect delivery address then please contact us ASAP and we will do our best to catch it in time.

I can't put an item in my basket.

Oh no, we’re sorry to hear that. Unfortunately, at times the site might not allow items to be added to your basket for a couple of reasons:

No stock – If a particular style or size is out of stock you will be unable to add it to your basket. We try to replenish our stock as swiftly as possible, but for information on if/when it will be back in stock, email us with your query.

Technical Issue – If you believe there may be a technical fault with the site, try refreshing the page or using a different browser.

Haven’t Enabled Cookies – There is no problem that a cookie can’t solve, so why not try enabling cookies on your browser and see if the problem resolves itself. If the issue persists, please contact us.

Returns & Refunds

How do I return an item?

We want you to be totally satisfied with anything that you purchase from the Zoggs website. Therefore, if for any reason you are unhappy with your purchase, you can return it to us undamaged,  in its original packaging & with hygiene labels attached ( if applicable ) within 30 days of receiving your item for a refund.


All returns for webshop orders are FREE of charge, we currently use Australia Post for our returns.

With AusPost Returns all around Australia, you can shop with confidence and know you have convenient option should you need to make a return.

Returns are FREE of charge and include tracking.


You can return your order for FREE through the Australia Post Returns Portal. Click HERE to start your return with Australia Post.

Should you have any issues with finding a location to drop off your return, please contact us at 1300 10 30 80 or


If you are returning a faulty, damaged, or incorrect item please first get in contact with our customer service team will get this sorted for you.

Please note that free returns can only be used to return products purchased directly from If you have purchased a Zoggs product from another retailer and would like a refund or exchange, please return the product to that retailer.

Any incomplete, damaged, worn or soiled items will not be refunded or exchanged.

Have you received my return?

Check the status of your return through Australia Post by traking your items visiting and enter the tracking number.

If using ParcelPoint -

Carrier Picked Up: Your return is on its way back to our warehouse

Delivered To Retailer: We have received your return and it will be processed within 1 business day.

We aim to process any returns as soon as they are received but please allow up to 10 days from date of return for refund to be processed. As soon as the return is processed you will receive email notification. Refunds will be processed to the original payment method.

Where is my refund?

A typical refund will take 21 days for returns to be processed and refunds to reach your bank account, but it can take up to 30 days during busier times. If after 30 days you have still not received your refund, please email

Can I exchange an item?

Unfortunately, we are unable to offer exchanges. You can return your item to us FREE of charge and place a new order to receive the item of your choice.

How long do I have to return an item?

If for any reason you are unhappy with your purchase, you can return it to us undamaged,  in its original packaging & with hygiene labels attached ( if applicable ) within 30 days of receiving your item for a refund.

Managing my account

How do I amend my delivery address?

If you have placed an order but have entered in the incorrect delivery address then please contact us ASAP at

To amend your address pre-purchase there are a few options:

  1. You can change your address or add a new address during the Check Out process.
  2. You can change your address by going into your Zoggs Account > Address Book > Add New Address.
  3. If you have any problems then email

How do I change my email address?

It's super simple! Just log into your account > Go into ‘My Account’ > Click ‘Account Information’ > Change email > Hit save! It’s as easy as that. If you have any problems then email

What should I do if I have forgotten my password?

Don’t stress, we all forget our password every now and then! Simply click the ‘Forgot Your Password’ link next to the login button and follow the instructions. If you’ve done this and are still experiencing problems, don’t hesitate to get in contact with us by emailing

How do I close my account?

We’re sad that you want to leave us, but if you wish to close your account, for security reasons we ask that you email and we will close your account for you.

How do I unsubscribe from your newsletter?

If you no longer wish to receive our newsletters, you can unsubscribe from any newsletter we send you. Click the link at the bottom of the newsletter and follow the prompts.You can also update your newsletter selections by logging into you Zoggs Account ( if you have set one up ).

Alternatively, you can contact us and we will remove you from our Marketing List. You will still receive automated emails regarding order confirmation, order shipped, refund etc.

Product information

Swimwear Size Guide

Not sure what swimwear size to order? At Zoggs, we have a wide range of styles to suit all shapes and sizes, so picking that perfect poolside outfit should be a breeze. For more information on swimwear sizing check out our Swimwear Size Guide.

Goggle Fit Guide

Goggles come in all shapes and sizes but selecting the right pair need not be hard work. For more information on finding that perfect fitting goggle, check out our Goggle Fitting Guide.

Goggle Care Guide

Our goggles are made to last, but with the right care they will last even longer! For a few tips and tricks on how to keep them in perfect condition, go ahead and check out our Goggle Care Guide.