Frequently asked questions 

Orders & Deliveries

Where is my delivery?

I am missing part of my order.

I have received the incorrect item.

What do I do if my item is faulty?

How do I cancel my order?

Can I add to my order?

We know you need your order fast! That’s why we begin processing your order moments after payment. Unfortunately, this means once you've placed your order it is not possible to make any additions. You’ll need to place another order.

I didn't receive an order confirmation.

Can I place an order over the phone?

My discount code is not working.

If you have received an error message when entering a voucher code, then you may be experiencing one of the following problems:

  • Discount code may be out of date. Check the email in which you received the code to confirm expiry date.
  • The discount code MUST be typed in capital letters and without any spaces.
  • Make sure you are not trying to apply more than one discount code per order.
  • Some discount codes may not apply to sale items. Check the terms of your discount code in the original email you received.
  • Most of our codes are single use, so if you have used the code before then you may be unable to use it again.
  • If your code is a delivery discount, then make sure you have selected the relevant delivery option. If you are still experiencing problems then email webshop@zoggs.com.

I have an issue with EVRi.

When is an item coming back in to stock?

We try to replenish our stock as frequently as possible so keep checking back! For information on when/if particular styles will be back in stock, contact us.

What should I do if i have ordered to the wrong delivery address?

If you have placed an order but have entered in the incorrect delivery address then please contact us ASAP and we will do our best to catch it in time.

I can't put an item in my basket.

Oh no, we’re sorry to hear that. Unfortunately, at times the site might not allow items to be added to your basket for a couple of reasons:

No stock – If a particular style or size is out of stock you will be unable to add it to your basket. We try to replenish our stock as swiftly as possible, but for information on if/when it will be back in stock, email us with your query.

Technical Issue – If you believe there may be a technical fault with the site, try refreshing the page or using a different browser.

Haven’t Enabled Cookies – There is no problem that a cookie can’t solve, so why not try enabling cookies on your browser and see if the problem resolves itself. If the issue persists, please contact us.

Returns & Refunds

How do I return an item?

Have you received my return?

Where is my refund?

I have not been sent a returns label.

Can I exchange an item?

How long do I have to return an item?

Managing my account

How do I amend my delivery address?

How do I change my email address?

What should I do if I have forgotten my password?

How do I close my account?

How do I unsubscribe from your newsletter?

Product information

Swimwear Size Guide

Not sure what swimwear size to order? At Zoggs, we have a wide range of styles to suit all shapes and sizes, so picking that perfect poolside outfit should be a breeze. For more information on swimwear sizing check out our Swimwear Size Guide.

Goggle Fit Guide

Goggles come in all shapes and sizes but selecting the right pair need not be hard work. For more information on finding that perfect fitting goggle, check out our Goggle Fitting Guide.

Goggle Care Guide

Our goggles are made to last, but with the right care they will last even longer! For a few tips and tricks on how to keep them in perfect condition, go ahead and check out our Goggle Care Guide.